Shipping policy

Shipping and Processing Hours

Our internal shipping hours are Monday - Friday, 9 a.m. - 3 p.m. CST. Please note, this excludes national holidays.

We primarily ship through UPS. Expedited service options take 1-2 business days to process prior to being shipped. Free and standard shipping can take 3-5 business days to process prior to being shipped. We are unable to ship to PO boxes. If you have a military address, please reach out to Customer Experience and we'll help place your order.

Orders placed after internal shipping hours will begin processing the next business day. Orders placed on Friday after 3 p.m. CST, as well as orders placed on Saturday and Sunday, will begin processing the following Monday.

Any orders that include an engraved item have a 5-7 day processing time-frame. This applies for expedited and standard shipping options. We will ship all items in the order together once the engraving has completed.

Any order containing Hard Feelings Fragrance must ship Free Standard Shipping. UJ Rewards discounted shipping is not available for fragrance. If you wish to have other items ship faster we recommend splitting your order into two separate orders.

During the holiday season we have extended processing timeframes to 5-7 business days. Our team is dedicated to getting your order out as quickly as possible. You will receive an email once your order is shipped.

Free and Standard Shipping

Free shipping on orders is only available in the U.S. and Canada. No minimum order value is required and this offer is available to all products (you're welcome!)

Expedited Shipping Policy

Keep in mind, UPS 2nd Day Air® expedited shipping does not deliver on the weekends. UPS 2nd Day Air® shipping times start the day after they receive the package. For example, if your package has shipped with UPS 2nd Day Air® on Monday, then they should have it delivered by end of day Thursday.

International Shipping Policy

There are a few things to note about international shipping. If customs charges occur for your order, you are fully responsible for those fees. Uncommon James is not responsible for customs charges. International orders could take 6-8 weeks to arrive after they're shipped since all orders must pass through customs. Please keep in mind, the amount of time that takes is completely out of our hands.

For international orders, if your package is unclaimed and returned back to us, we may refund the amount of the products, but the shipping cost will not be refunded.

We do not provide a return shipping label in our packaging as international returns are the customer's responsibility. Uncommon James is not responsible for any additional shipping costs that come from returns or exchanges. We also do not assume responsibility for reimbursement or compensation of returned packages lost in transit without proof of delivery to Uncommon James.